SMS Program Privacy Policy

Effective Date: January 1, 2024
Last updated: December 16, 2024

Guardian Computer, LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in our SMS communications. This policy outlines our practices for the collection, use, and management of phone numbers and SMS data in compliance with messaging regulations and carrier requirements.

1. Program Overview

Guardian Computer offers SMS messaging services for:

  1. Client-initiated request

  2. Technical support notifications

  3. Account-related updates.

Note: Guardian Computer does not engage in SMS marketing campaigns.

2. Opt-In and Consent

By initiating SMS communication with us or opting in through specific instructions below, you consent to receive SMS messages related to technical support, helpdesk updates, or account management.

  • Users can subscribe to Guardian Computer’s SMS Alerts by:

    • Texting JOIN to 12345 to opt in.

    • Submitting their phone number through our secure online form.

  • Key Terms:

  • Message Frequency: Up to 2 messages per month.

  • Message and data rates: Standard carrier rates may apply depending on your mobile plan.

  • Opt out: Reply STOP to unsubscribe at any time.

  • Help: text HELP or visit our website at www.gcit.net.

Visit our Privacy Policy and Terms of Service.

3. Types of messages You May Receive

We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances.

Guardian Computer does not participate in any SMS campaigns for any reason. We may call you to schedule a consultation, but we will not SMS you as part of a marketing campaign.

You can expect to receive the following types of SMS messages:

  • Responses to client-initiated requests (e.g., helpdesk assistance)

  • Technical support notifications

  • Account-related updates

We do not send unsolicited marketing messages. SMS is used exclusively for client support purposes.

4. How to Opt-Out

You may opt out of SMS messages at any time by:

  • Replying with STOP to any message.

Once you opt-out, you will receive a final confirmation message. No further messages will be sent.

5. How to Get Help

To request support or additional information about our SMS program:

  • Reply HELP to any SMS.

  • Email us at support@gcit.net.

  • Call: 1-866-488-4726

6. Service Provider and Carrier Information

  • SMS messaging services are facilitated through RingCentral and its underlying carriers.

  • Message and Data Rates: Standard carrier rates may apply depending on your mobile plan.

  • Carrier Liability: Carriers and service providers are not liable for delayed or undelivered messages.

We use your phone number solely to deliver SMS communications related to technical support or account updates. For full details on how we protect your data, see our Privacy Policy.

7. Message Frequency

You will receive up to 2 messages per month related to client-initiated communications, technical support, or account updates.

8. Message and Data Rates

Standard message and data rates may apply. Charges depend on your mobile service provider's rates and plan.

9. Data Usage Privacy

We respect your privacy and are committed to protecting your information.

  • Collection: We only collect your phone number and SMS consent when you opt-in or initiate SMS communication.

  • Use: Your information will only be used for SMS communications related to technical support, helpdesk purposes, and account updates.

  • Sharing: We do not sell, trade, or share your information with third parties.

For a full understanding of our data privacy practices, please review our Privacy Policy.

10. Your Responsibilities

By using our SMS program, you confirm that you:

  • Are you the owner or authorized user of the mobile device you use to interact with us?

  • Understand and accept the terms outlined in this SMS Privacy Policy.

11. Contact Information

For questions or concerns about this SMS Program Privacy Policy, you can contact us:

  • Company Name: Guardian Computer, LLC

  • Address: 3500 N. Causeway Blvd, Suite 435, Metairie, LA 70002

  • Email: support@gcit.net

  • Phone: 1-866-488-4726

  • Website: www.gcit.net

12. Updates to This Policy

We may update this SMS Program Privacy Policy periodically to reflect changes in our practices or for regulatory compliance. The updated policy will be posted on our website with the "Last Updated" date at the top.